Privacy policy
This policy applies to the Bark2Play app for Android and iOS and to the website bark2play.com. The Serbian text is the original; this English version is a translation, and if they differ, the Serbian version prevails.
1. Who is the controller
The controller is DARKO VUJIČIĆ PREDUZETNIK UNGASOFT BEOGRAD, Kumodraška 342, Belgrade, Serbia, registration number 66611248. For questions and requests about your data, email office@ungasoft.com.
2. What data we process
- Account: when you sign in, we get your account identifier, email address and name from Google or Apple. With your account we store the name you display, your language, your settings, when you created the account and when you last used the app.
- Profile and dogs: your profile picture and your dogs' details and photos.
- Location: your phone's latest location while you use the map; location points (coordinates, time, accuracy and speed) while playtime you started is running, including when the app is in the background; your private zone, if you turn it on; places you pick for a playdate, a warning or a dog report; your phone's location when you report seeing a lost dog and, when you report a found dog, only to check that you are nearby, without storing it.
- Playtime: the dogs, time, duration, visibility, note, starting or meeting place, last position, distance covered, who's coming and the messages in a planned playdate.
- Buddies: requests, your buddies, your buddy code and the users you have blocked.
- Playtime photos: the photo, caption and tagged dogs.
- Hazard warnings: the type, location, note, time, who reported it and other users' confirmations.
- Lost and found dogs: your reports (the dog or a photo, place, description and time) and the messages on reports, yours and other users' (message, time, who sent it and, for a sighting, the place).
- Abuse prevention: the parts of the map you opened in the last 24 hours, user reports you send or others send about you (reason, description and what they concern) and administrative actions on your account, such as a block (time and reason).
- Device: an installation identifier, the platform, app version, language, time zone, the push notification token assigned by Google or Apple, sessions and in-app notifications.
- Technical logs of requests and errors, for the app and the website: time, address, result and duration of the request, type of browser or app, IP address and, in some entries, a user identifier.
- Correspondence: your messages, email address and our replies.
No law requires you to provide data, but without the account data you can't use the app, and without the rest the features that need it don't work.
3. What other users can see
| Who | What they see |
|---|---|
| Signed-in users | Your profile name and picture, your dogs with their details and photos, and your public planned playdates with place, time and how many people are coming. |
| Users near your public playtime in progress | Within one kilometer of them: your position, starting point and distance covered. Between one and five kilometers: only an approximate starting point. |
| Buddies | Your playtime in progress and planned playdates, with your position and starting point, and your playtime photos. |
| Owners of dogs you tag | The photo in which you tagged their dog. |
| The owner of a playtime and the people coming | That you're coming, and your messages in a planned playdate. |
| Users nearby | Your lost dog report (the dog with its picture) or found dog report (the photo), with the place, description and your name. |
| The owner of a lost dog | When you report seeing their dog: your name, the place (your phone's location), the time and your message. |
| The finder of a dog | When you tell them it's your dog: your name, the time and your message. |
| Anyone outside the app | Your found dog report (the photo, description and place, without your name), if someone shares it. The names and photos of your dogs on the page of your buddy link, while the code is valid. |
4. Why we process data and on what basis
| Purpose | Legal basis |
|---|---|
| Account, profile and dogs, playtime and location sharing during playtime, playdate messages, the map, buddies, photos, warnings, lost and found dogs and notifications | Performance of a contract (Terms of use). |
| Access to location, camera and notifications on your phone | Your permission in the phone settings. |
| Security and abuse prevention: map and request limits, reports, blocks, moderation, the automatic check of lost and found dog photos, the administration log and technical logs | Legitimate interest: protecting users and keeping the service running properly. |
| Replying to messages and requests | Legitimate interest and, for the requests in section 9, a legal obligation. |
| Responding to requests from competent authorities | Legal obligation. |
5. How long we keep data
| Data | Retention |
|---|---|
| Account, profile, dogs and photos, playtime (without location points), the latest location from the map, buddies, blocks, user reports, settings and devices | Until you delete your account. |
| Playtime location points and playdate messages | 30 days. |
| In-app notifications | 90 days. |
| Buddy code and opened map areas | 24 hours. |
| Sessions on devices | 7 days after they expire or you sign out (a session expires after 90 days at most). |
| Hazard warnings | 30 days after they expire (a warning expires 3 days after the report or the last confirmation). |
| Lost dog reports and messages on them | 30 days after the report expires or is closed (a report expires after 7 days at most). |
| Found dog reports, their photos and messages on them | 30 days after the report. |
| Administration log (action, account name and reason) | Kept as a record of administrative actions, also after the account is deleted. |
| Technical logs | 90 days at most. |
| Database backups | Deleted data remains in them for 30 days at most. |
| Correspondence | Until your question or request is resolved. |
6. Deleting your account
In the Bark2Play app: Profile → Account and settings → Delete account. If the app is no longer on your phone, send a deletion request to office@ungasoft.com.
Deletion is permanent and immediately removes all data linked to your account. Only the following remain: hazard warnings you reported, no longer linked to you; administration records about your account, if there are any; technical logs and backups. Their retention periods are in section 5.
7. Who we share data with
- Server provider: Microsoft Azure, server location: Germany. The provider processes data on our behalf.
- Google: sign-in with a Google account; notifications on Android (Firebase Cloud Messaging); the map, determining location and scanning QR codes on Android (Google Maps and Google Play services, which also send Google data about your device and map usage). See the Google Privacy Policy.
- Apple: sign-in with an Apple account; notifications on iPhone (Apple Push Notification service); the map on iPhone (Apple Maps). See the Apple Privacy Policy.
- Authorities: where the law requires it.
Google and Apple may also process data outside Serbia and the European Economic Area, for example in the United States, with the safeguards provided by law, such as standard contractual clauses.
8. Security
The connection to the server is encrypted (HTTPS). For every request, the server checks who may see the data, and the administration can only be accessed with Google accounts on a list.
9. Your rights
You have the right to:
- get a copy of your data, including in a machine-readable format;
- correct inaccurate data;
- request deletion;
- request restriction of processing;
- object to processing based on legitimate interest;
- withdraw permissions on your phone at any time, without affecting the lawfulness of processing before that.
Send your request to office@ungasoft.com. You can lodge a complaint with the Serbian Commissioner for Information of Public Importance and Personal Data Protection (www.poverenik.rs) and, if you live in the European Union, with the supervisory authority in your country (list of authorities).